Home
About us
Blog
Contact
Client portal
Book an appointment

TRANSPORT & MOBILITY SURVEYS

MV2 Transport

Our experts in mobility and public transport support you in analyzing, evaluating, and optimizing your networks.
Through rigorous surveys and proven methodologies, we turn your data into actionable insights to enhance the user experience, strengthen service performance, and guide your strategic decisions.
Book an appointment

Our missions in
transport & mobility

Redefining a tailored transport service

Assess the relevance of your network, identify user needs, and optimize your offer to meet current and future expectations.

Measure and improve the user experience

Analyze passenger satisfaction, identify pain points, and propose corrective actions to strengthen the perceived quality of your services.

Audit performance and quality

Monitor the work of your subcontractors, measure the quality of service delivered, and ensure compliance with contractual commitments.

Prevent fraud and optimize revenue

Quantify the fraud rate on a line or network, analyze its causes, and implement concrete solutions to reduce its impact.

Our
process

Book an appointment
Redefining a tailored transport service

✔️ Origin–Destination (OD) Surveys

Analyze complete journeys, including transfers, to gain a comprehensive view of network usage and anticipate future developments — such as service redesigns or the creation of new lines.


✔️ Manual or video counts

Accurately measure the ridership of a line or stop and map passenger flows.


✔️ Fare surveys

Anticipate the impact of a price change or fare integration.

Measure and improve the user experience

✔️ Satisfaction and NPS surveys

Analyze passenger loyalty to a network, assess service perception and prioritize expectations, and calculate an NPS.


✔️ Passenger journeys

Observe user behavior throughout the journey to identify obstacles and areas for improvement (accompanying the respondent through the different phases of their trip, followed by an interview).


✔️ Passenger round tables

Explore specific topics (safety in public transport, occasional users, teenage users, night transport, on-demand transport, etc.).

Audit performance and quality

✔️ Mystery visits

Test the network as a passenger to assess the perceived quality.


✔️ Service audits

Verify equipment compliance and service reliability.


✔️ Ad hoc research

Fare integration, free public transport, on-demand transport, contactless payment, women’s safety in public transport, and more.

Prevent fraud and optimize revenue

✔️ Fare evasion surveys

Establish an assessment by line or by network to quantify losses and implement corrective actions.


✔️ Corrective action plans

Guide your actions to reduce losses and improve network profitability.


Client
testimonials

Sometimes they do even better than we could expect. The briefs can be a bit vague, but they still manage to make something great out of them. Hats off to them!

Corinne Drouet

Mairie de Paris
Their strength lies mainly in quality and price — a great value for money! The quality of the deliverables, the work itself, and the resources provided to carry out our survey were excellent. The work was done seriously, and the interviewers were experienced (for the mystery visits). You can tell they’re used to handling this type of operation.

Mehdy Boutterouma

Saemes
The data visualization was the icing on the cake — they introduced it as part of the call for tenders. It’s an innovative system that fits perfectly with the broader digital transformation movement.

Fabrice Hallet

Citroën
MV2 has supported us on several projects carried out within different Transdev subsidiaries. Their ability to listen, adapt to our specific needs, and respond quickly has been a real asset throughout our collaborations. From defining the specifications to delivering and presenting the results, the MV2 teams have consistently demonstrated rigor, professionalism, and excellent communication. Working with them has been a real pleasure, and we won’t hesitate to call on their expertise again.

Florian Simon

Transdev
I recommend MV2 because they demonstrate, day after day, their commitment to client support and their determination to see every project through to completion.

Nicolas Cambron

Renault
We feel like we’re working with people we can truly trust. Their expertise and deep understanding of their field are evident, and we have full confidence in the people we collaborate with. They embrace a co-construction approach — every request is taken into consideration, and they always make sure the project moves in the right direction and remains constructive.

Laura Wimel

RATP

I need to carry out a survey but don’t know where to start. Can you help me?

Of course! As our name suggests, one of our main areas of activity is consulting. Our experts can support you throughout every phase of your project — from design and implementation to the presentation of results to, for example, a Public Transport Authority.
See more

My Public Transport Authority is asking me to estimate the cost of several surveys. Can you give me an approximate price?

Of course! Our methodology experts can guide you toward the most practical solution and provide you with an estimated cost.
See more

I’ve heard about video counts. Can you tell me more about them?

Of course! Depending on the flow being analyzed (passengers, users of an intermodal area, etc.), our teams deploy next-generation autonomous cameras in key strategic locations. The image analysis software then identifies flows and counts individuals.
See more

I manage the public transport network of a mid-sized city and need to carry out a survey. Can you handle it even though I only have two lines?

Of course! At MV2, there’s no such thing as a small or a big client! Whether your project involves a small town or a large metropolitan area, our teams will do everything possible to meet your needs — with an unwavering commitment to quality.
See more

Answer to your
questions

Scroll to Top